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Privacy Policy

Murang'a Seal FC Data Protection and Privacy Commitment

Last Updated: 18 November 2025

Information We Collect

Personal Information:

  • Full name, date of birth (optional)
  • Contact information (email, phone number, address)
  • Payment information (phone number only)
  • Membership tier and preferences

Usage Data:

  • Device information and IP addresses
  • Transaction history and spending patterns
  • Match attendance records
  • Website interaction data

MSEAL Wallet Data:

  • Wallet balance and transaction history
  • Load and spending patterns

How We Use Your Information

Service Provision:

  • Process ticket purchases and membership registrations
  • Manage MSEAL Wallet transactions
  • Fulfill shop orders and deliver merchandise
  • Provide tier-specific benefits and access

Communication:

  • Send match reminders and club updates
  • Notify about membership benefits and renewals
  • Share promotional offers (opt-out available)
  • Service-related announcements

Improvement and Analytics:

  • Enhance user experience and platform functionality
  • Analyze membership trends and preferences
  • Develop new features and services

Information Sharing and Disclosure

We May Share With:

  • Service Providers: Payment processors, delivery services, IT support
  • Stadium Authorities: For security and access control
  • Legal Authorities: When required by law or to protect rights

We Do Not Sell your personal information to third parties.

Data Security

Protection Measures:

  • SSL encryption for all data transmissions
  • Secure servers with restricted access
  • Regular security audits and updates
  • Employee confidentiality agreements

MSEAL Wallet Security:

  • Transaction monitoring for fraud detection
  • Regular security patches and updates

Data Retention

We retain your information for:

  • Active membership period plus 3 years
  • Financial records: 5 years as required by law
  • Inactive accounts: 24 months before deletion

Your Rights and Choices

Access and Control:

  • View and update your personal information
  • Download your data upon request
  • Deactivate your account (subject to terms)
  • Opt-out of marketing communications

MSEAL Wallet Controls:

  • Disable your mseal account
  • View complete transaction history
  • Report suspicious activity immediately

Cookies and Tracking

We use:

  • Essential cookies for platform functionality
  • Analytics cookies to improve services
  • Preference cookies to remember your settings
  • 3rd party cookies to authenticate your account

You can manage cookie preferences through your browser settings.

Contact Information

General Privacy Questions:

Email: privacy@murangaseal.co.ke

View Terms of Service